1. Introduction

Welcome to Go2Care.co (“Go2Care,” “we,” “us,” or “our”). Go2Care is a domestic care referral platform that connects individuals in need of non-medical caregiving services (“Care Seekers”) with professional or freelance caregivers (“Care Providers”). This Privacy Policy explains how we collect, use, share, and safeguard your personal information.

By accessing or using the Go2Care.co website, mobile application, or related services (collectively, the “Platform”), Care Seekers and Care Providers (collectively referred to as “you” or “users”) confirm that you have read, understood, and agreed to be legally bound by these Policy Terms. If you do not agree with our practices, please do not use the Platform.

2. Information We Collect

a. Information You Provide

• Full name, address, email, and phone number
• Government-issued photo ID
• Background check results and verification data
• Certifications (e.g., CPR, CNA, HCA)
• Work history, skills, and availability
• Profile photos and service details
• Messages and job interactions

b. Automatically Collected Information

• IP address, device type, operating system, and browser
• Session activity, usage logs, geolocation (if enabled)
• Cookies and other tracking technologies (see Section 7)

3. How We Use Your Information

We use your information to:

• Facilitate secure connections between Care Seekers and Care Providers
• Verify identity and credentials for safety and trust
• Notify you of jobs, bookings, or platform updates
• Monitor compliance and enforce platform policies
• Process payments and manage subscriptions
• Communicate important service or legal notices
• Improve service features and performance
• Fulfill legal obligations and resolve disputes

4. Information Sharing and Disclosure

We will never sell or rent your personal data. We share limited information only as necessary:

• With users you directly engage or interact with
• With trusted third-party vendors for background checks and payment processing
• With legal or regulatory authorities when required by law
• With internal staff and compliance teams for verification and support

All third-party service providers are contractually bound to protect your data.

5. Data Security Measures

We implement robust security safeguards, including:

• End-to-end SSL encryption
• Secure server infrastructure and firewalls
• Role-based access and password protection
• Monitoring for unauthorized access or anomalies
• Routine audits and data breach protocols

Despite our best efforts, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

6. Payments via Stripe

We use Stripe as our secure payment gateway for subscription transactions.
Your financial data is never stored on our servers.

• Stripe Privacy Policy: https://stripe.com/privacy
• Stripe Help Center: https://support.stripe.com

7. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Enhance user experience
• Authenticate sessions
• Store preferences
• Track traffic patterns

You may disable cookies in your browser settings, but some features may be limited as a result.

8. User Rights & Access

You have the right to:

• Request access to or correction of your personal data
• Delete your account and associated personal data
• Request a copy of your background check or certification (Care Seekers may request this from Care Providers)
• Opt out of marketing or non-essential messages

To submit a request, contact us at support@go2care.io.

9. Data Retention

We retain your personal data only as long as necessary for:

• Platform operations and legal compliance
• Background and credential verification records
• Subscription and transaction history
• Prevention of fraud or abuse

Once your account is deleted, data may be retained only for legal, tax, or regulatory obligations.

10. Children’s Privacy

Go2Care.co is intended for individuals age 18 and older. We do not knowingly collect or maintain data from children under 18. If discovered, such data will be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, operational, or security changes. We will notify users of significant updates via email or in-app alerts.

Your continued use of the Platform after such notice confirms your acceptance of the revised terms.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Go2Care Privacy Team

Email: support@go2care.io

Support: (888) 388-5676

Website: www.go2care.co