Client Rights, Safety & Compliance
At Go2Care Solutions INC, the safety, dignity, and rights of our clients are at the core of everything we do. We are committed to operating in full compliance with California Home Care Services regulations while providing compassionate, dependable non-medical home care services.
Client Rights
Every client receiving services through Go2Care has the right to:
Be treated with dignity, respect, and courtesy at all times
Receive safe, non-medical care that supports daily living activities
Be free from abuse, neglect, exploitation, or discrimination
Have personal privacy and confidentiality respected
Participate in decisions regarding their care
Voice concerns or complaints without fear of retaliation
Go2Care is committed to upholding these rights and addressing concerns promptly and professionally.
Non-Medical Care Services Only
Go2Care Solutions INC provides non-medical home care services exclusively.
We do not provide:
Medical care
Nursing services
Clinical treatments
Therapy or medical diagnosis
Medication administration
Our caregivers provide assistance with activities of daily living, companionship, and supportive services in accordance with state regulations.
Caregiver Screening & Safety Standards
To protect clients and maintain high care standards, all caregivers associated with Go2Care meet California Home Care Organization requirements, including:
Criminal background checks (Live Scan)
Identity verification
Tuberculosis (TB) screening
Initial orientation and training
Ongoing oversight and performance monitoring
Caregivers are trained to follow established care plans and company policies while providing non-medical support in a safe and professional manner.
Abuse Prevention & Mandatory Reporting
Go2Care maintains a zero-tolerance policy for abuse, neglect, or exploitation of any kind.
Our safety practices include:
Caregiver training on recognizing and preventing abuse
Immediate investigation of reported concerns
Compliance with mandatory reporting laws when applicable
Any suspected abuse or safety concern is taken seriously and addressed promptly.
Privacy & Confidentiality
We respect and protect client privacy.
Client information is handled confidentially
Personal and care-related details are shared only as required for service coordination or by law
We comply with applicable privacy and data protection standards
Complaints & Concerns
Clients, family members, or representatives may report concerns or complaints at any time.
How to Report a Concern
Contact Go2Care Solutions INC directly by phone or email
Speak with a member of our management team
Complaints may also be reported to the California Home Care Services Bureau, which oversees Home Care Organizations in the state of California.
Go2Care is committed to resolving concerns fairly, respectfully, and without retaliation.
Our Commitment to Compliance
Go2Care Solutions INC operates in accordance with California Home Care Services laws and regulations. We continuously review and improve our policies, procedures, and training to ensure safe, compliant, and high-quality care delivery.
Go2Care Solutions INC is a non-medical Home Care Organization operating in compliance with California Home Care Services regulations.
